Cancellation & Return

Last Updated: 15th January 2025

At N21 (owned by 21 Ventures), we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a simple return and refund process to ensure your shopping experience is easy and hassle-free.

1. Return Policy

  • Eligibility for Return:
    You can return products purchased from our Website within 7 days of receiving your order, provided the product is in its original condition, unused, and with all tags, labels, and packaging intact.

  • Non-returnable Items:
    Some products may be exempt from our return policy for hygiene reasons or based on the nature of the product. These may include:

    • Perishable goods

    • Intimate or sanitary items

    • Gift cards

    • Downloadable software products

  • Return Process:
    To initiate a return, please contact our customer support team at hello@n21.in within 7 days of receiving the product. Please include the following details in your email:

    • Order number

    • Product(s) to be returned

    • Reason for return

    • Photos of the product (if damaged or defective)

Once we receive your return request, our team will guide you through the process. Please ensure the returned product is securely packaged.

  • Return Shipping:
    The return shipping cost will be covered by the customer unless the product is defective, damaged, or we made an error with your order. In the case of a faulty or incorrect item, we will provide you with a prepaid return shipping label.

2. Refund Policy

  • Refund Timeline:
    Once your returned product is received and inspected, a refund will be processed within 15-20 business days. The refund will be issued to the original payment method used for the purchase.

  • Refund Processing:
    Refunds may take a few additional days to reflect in your account, depending on your bank or payment service provider. Please note that shipping costs are non-refundable unless the product is defective or incorrect.

  • Partial Refunds:
    If the returned product is damaged, used, or missing parts not due to our error, a partial refund may be issued.

3. Exchange Policy

Currently, we do not offer direct exchanges. If you wish to exchange an item, you must return the original product and place a new order for the desired item. Please follow the return process outlined above.

4. Cancellations

Orders can only be canceled before they are shipped. Once your order has been dispatched, you will need to follow the return process. Please contact our customer service team at hello@n21.in for assistance with cancellations.

5. Contact Information

If you have any questions or need assistance with your return or refund request, please contact us at: hello@n21.in