Shipping & Delivery

Last Updated: 15th January 2025

Thank you for shopping with N21, a brand owned by 21 Ventures. We are committed to ensuring a seamless and efficient delivery experience for all our customers. Please take a moment to review our shipping policy.

1. Shipping Timeframe

  • Processing Time:
    Orders are processed and shipped within 1-3 business days from the date of purchase. Please note that processing time does not include weekends or holidays.

  • Delivery Time:
    Once your order is shipped, it will typically take between 5 to 14 business days to reach your delivery address. Delivery times may vary depending on your location, third-party carriers, and external factors such as weather conditions, holidays, or customs delays.

2. Shipping Charges

  • Shipping Costs:
    Shipping charges will be calculated at checkout based on the delivery location and the weight of the products in your order. Any applicable shipping charges will be clearly displayed before you complete your purchase.

  • Free Shipping:
    We may offer promotions for free shipping on certain products or orders above a specific value. Please check our Website for any ongoing promotions.

3. Shipping Locations

  • We currently ship to all locations within India. At this time, we do not offer international shipping.

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through the carrier’s website.

5. Shipping Delays

  • While we strive to meet our estimated delivery times, shipping delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or third-party carrier issues. Unfortunately, we cannot be held responsible for any delays that occur once the package has been handed over to the courier.

6. Shipping Address

  • Please ensure that your shipping address is correct and complete at the time of placing your order. We are not responsible for delays or issues arising from incorrect or incomplete address details.

7. Lost or Damaged Items

  • If you receive a damaged or defective item, please contact us immediately at hello@n21.in. We will assist you with the return, replacement, or refund process in accordance with our Return & Refund Policy.

  • If a shipment is lost in transit, please reach out to us at hello@n21.in. We will work with the carrier to investigate the issue. If necessary, we will issue a replacement or refund as per our policy.

8. Contact Information

If you have any questions regarding shipping or need assistance with tracking your order, feel free to reach out to us: hello@n21.in