Privacy Policy

N21 by 21 Ventures ("N21", "us", or "we") respects the privacy of our users ("you" or "your"). This Privacy Policy describes the types of information we collect on the e-commerce website n21.in (the "Website") and how we use that information.

1. Information We Collect

We collect the following types of information:

  • Personal Information: When you create an account, place an order, contact us, or participate in certain activities on the Website, you may provide us with personal information, such as your name, email address, phone number, billing address, shipping address, and payment information.  

  • Usage Data: We may collect information about your activity on the Website, such as the products you view, the items you add to your cart, the purchases you make, and the search terms you use.

  • Device Information: We may collect information about the device you use to access the Website, such as the type of device, operating system, browser, IP address, and device identifiers.  

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process your orders and deliver the products you purchase

  • To provide you with customer service  

  • To send you transactional emails, such as order confirmations and shipping notifications

  • To personalize your experience on the Website by recommending products that you may be interested in

  • To send you marketing and promotional communications (with your consent)

  • To analyze how you use the Website

  • To improve the Website and our services

  • To prevent fraud and protect the security of the Website

3. Sharing Your Information

We may share your information with third-party service providers who help us operate the Website and provide you with services. These service providers are contractually obligated to keep your information confidential and to use it only for the purposes for which we disclose it to them. Examples of third-party service providers include payment processors, shipping companies, marketing automation platforms, and data analytics providers.  

We will not share your information with any other third party without your consent, except as required by law or to protect the rights, property, or safety of N21 or others.

4. Data Retention

We will retain your information for as long as necessary to fulfill the purposes for which we collected it, to comply with our legal obligations, or to resolve disputes.  

5. Your Choices

You have the following choices regarding your information:

  • You can choose not to provide certain information to us. However, this may limit your ability to use certain features of the Website, such as placing an order.

  • You can opt out of receiving marketing and promotional communications from us by following the unsubscribe instructions in those communications.  

  • You can access and update your personal information in your account settings.

  • You can request to delete your personal information by contacting us.

6. Cookies and Other Tracking Technologies

We may use cookies and other tracking technologies to collect information about your activity on the Website. Cookies are small data files that are stored on your device by your web browser. They typically include an anonymous unique identifier and allow a website to remember your preferences from one visit to the next.  

You can control how cookies are used by adjusting the settings on your web browser. You can choose to disable all cookies, or you can choose to be notified when a cookie is being set so that you can decide whether to accept it. If you disable cookies, some features of the Website may not work properly.

7. Children's Privacy

The Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us. We will take steps to remove the information from our servers.  

8. Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.  

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on the Website. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@n21.in.